FURNITURE PACKAGE POLICY

Mattress Exchange/Substitution

We will exchange your mattresses with another mattress of equal or lesser value for free with no refunds or credits. If you select a mattress of greater value, you will be responsible for the difference in pricing, including sales tax. Selected mattresses pricing is subject to the current promotion at the time of the exchange.

Mattresses included in Fully Furnished Homes purchased through The Villages are eligible for exchange as long as the mattress is still in its original plastic packaging. This exchange offer is valid for 3 days from  the closing of the home.

Third Bedroom Exchange for Fully Furnished Homes

Third bedroom furniture and accessories may be substituted or exchanged in Fully Furnished Homes purchased through The Villages. Third bedroom furniture may be exchanged for equal or lesser value for free with no refunds or credits. If furniture or accessories are selected of greater value, you will be responsible for the difference in pricing, including sales tax. If you can not find suitable replacement furniture and accessories, you will receive an in-store non-refundable credit for the value of the original package furniture.

Product that will not fit

We design our packages to fit as many home sizes as possible. Due to the varying sizes of floorplans, we occasionally have instances where certain furniture will just not fit into the room. In the case where a piece will not fit, you will receive in-store credit for the value of the furniture, to be used for substitute product or accessories to finish your home.

Substitution Policy

At Babette’s discretion, we may substitute product in packages or Fully Furnished Homes in order to complete the home furnishings package.

Substitution values may vary. No refunds or credits are given
for product substituted for lesser value. No charges are incurred for product substituted for greater value.