FURNITURE PACKAGE POLICY
Refund & Exchange Policy
No refunds or exchanges on furniture or accessories with the exception of the mattress exchange (see below). All items in the Rent Ready Add-On are not eligible for refund/exchange/store credit. Any damaged items will be replaced accordingly.
We will exchange your mattresses with another mattress of equal or lesser value for free with no refunds or credits. If you select a mattress of greater value, you will be responsible for the difference in pricing, including sales tax. Selected mattress pricing is subject to the current promotion at the time of the exchange.
Mattresses included in Fully Furnished Homes purchased through The Villages are eligible for exchange as long as the mattress is still in its original plastic packaging. This exchange offer is valid for 72 hours from the closing of the home.
Third Bedroom Exchange for Fully Furnished Homes
Third bedroom furniture and accessories may be substituted or exchanged in Fully Furnished Homes purchased through The Villages. Third bedroom furniture may be exchanged for equal or lesser value for free with no refunds or credits. If furniture or accessories are selected of greater value, you will be responsible for the difference in pricing, including sales tax. If you can not find suitable replacement furniture and accessories, you will receive an in-store non-refundable credit for the value of the original package furniture. This exchange offer is valid for 72 hours from the closing of the home.
Product that will not fit
We design our packages to fit as many home sizes as possible. Due to the varying sizes of floorplans, we occasionally have instances where certain furniture will just not fit into the room. In the case where a piece will not fit, you will receive in-store credit for the value of the furniture, to be used for substitute product or accessories to finish your home.
At Babette’s discretion, we may substitute product in packages or Fully Furnished Homes in order to complete the home furnishings package.
Substitution values may vary. No refunds or credits are given for products substituted for a lesser value. No charges are incurred for product substituted for greater value.