FURNITURE PACKAGE POLICY
Refund & Exchange Policy
No refunds or exchanges on furniture or accessories with the exception of the mattress exchange (see below). All items in the Rent Ready/ Move-In Add-On are not eligible for refund/exchange/store credit. Any items damaged upon delivery will be replaced accordingly.
Mattress Exchange/Substitution
We will exchange your mattresses with another mattress of equal or lesser value for free with no refunds or credits. If you select a mattress of greater value, you will be responsible for the difference in pricing, including sales tax. Selected mattress pricing is subject to the current promotion at the time of the exchange.
Mattresses are eligible for exchange as long as the mattress is still in its original plastic packaging. This exchange offer is valid for 72 hours from the closing of the home.
Substitution Policy
At Babette’s discretion, we may substitute products in packages in order to complete the home furnishings package.
Substitution values may vary. No refunds or credits are given for products substituted for a lesser value. No charges are incurred for products substituted for greater value.
Please note, the pictures on our website and on our brochure are intended to showcase the aesthetics of the styles. Photos are not intended to be an exact list of what our packages include. Such items include but are not limited to rugs, kitchen island stools, upgraded bedding and pillows, décor, and desks.
Contact your sales associate for the most up-to-date list of products currently included in our packages.
Your salesperson may also have recommendations on purchasing additional products that will fill your
space and personalize your home.
Service Warranty
items in the furniture package include a 1 year service warranty as long as the home is a primary residence. Homes used as rental properties do not include the 1 year service warranty.